Connect CPKC Customer Station Credentials to Terminal49

Last updated: November 9, 2026

Connect your Canadian Pacific Customer Station account to retrieve rail data that requires carrier sign-in. The carrier may appear as Canadian Pacific Railway in Terminal49, while the railroad's current name is CPKC.

Before you start

  • Intermodal Rail must be enabled on your Terminal49 account. Contact sales@terminal49.com if you need to enable it.

  • You need permission to manage data source credentials in Terminal49. If you cannot add or update a connection, ask your account's Manager or Account Manager.

  • Use a carrier account your company authorizes for this connection. Check that you can sign in to the carrier portal and view the shipments you want to track.

1. Confirm your Customer Station account

Use your CPKC Customer Station User ID and password for this connection. Terminal49's Canadian Pacific integration uses Customer Station credentials. Do not substitute MyKCS credentials.

Open Customer Station and confirm you can sign in. If you need an account, select New User? and follow CPKC's registration process, or ask your company's CPKC account administrator for help.

CPKC has separate customer portals. If you only have MyKCS access, ask Terminal49 support to confirm the connection and coverage for your shipments before proceeding. A Customer Station connection should not be treated as a guarantee of access to all former KCS or Mexico shipment data.

2. Add your credentials to Terminal49

  1. Open Settings → Data Sources.

  2. Find Canadian Pacific Railway in the Rail section and select Add Credentials.

  3. Enter your Customer Station User ID as the username and your Customer Station password in the connection form.

  4. Submit the form and check the connection status.

If you cannot find the carrier or open the form, contact Terminal49 support rather than sending credentials by email or chat.

Check the connection

Return to Settings → Data Sources and check the carrier's connection status. A pending or verifying status is not confirmation that the connection is working.

Then open a shipment moving on this carrier, expand the container, and review its rail history. See Rail Carrier History for details. Available milestones depend on the carrier, the shipment's progress, and the data your carrier account can access.

If you cannot connect or rail data is missing

  • Try signing in directly to the carrier portal. Resolve a locked account, expired password, or missing shipment access with the carrier first.

  • If your carrier password changes, update the connection in Terminal49.

  • Check that Intermodal Rail is enabled and that the container is moving on the expected carrier. Use the MBL or booking number for tracking when available.

  • If verification does not complete, the connection fails, or the portal has data that Terminal49 is missing, contact Terminal49 through in-app chat or support@terminal49.com. Include the carrier, error message, and an example container or shipment. Remove credentials from any screenshots.

Do not send passwords or security codes in email, chat, or support tickets. Enter credentials only in the connection form. See Credential Security at Terminal49.