NOTE: Any message sent via the Terminal 49 System will get emailed to all parties on the order, including your other teammates, Terminal 49, the customer, and the forwarder and/or customs broker. For sensitive inquires (e.g. payment related), please email [email protected] directly.

  1. Click on the Activity tab of the Order Details page

  2. Enter a message

  3. Click Submit Message

  4. You can also send messages via email (without logging into the system)

  5. Locate an email sent from the system for an order/container you’d like to send a message for

  6. Click Reply to All and send a message as you would for a normal email

  7. The message will automatically get sent to all parties and stored in the Activity tab for future reference

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