NOTE: Any message sent via the Terminal 49 System will get emailed to all parties on the order, including your other teammates, Terminal 49, the customer, and the forwarder and/or customs broker. For sensitive inquires (e.g. payment related), please email [email protected] directly.
- Click on the Activity tab of the Order Details page
- Enter a message
- Click Submit Message
- You can also send messages via email (without logging into the system)
- Locate an email sent from the system for an order/container you’d like to send a message for
- Click Reply to All and send a message as you would for a normal email
- The message will automatically get sent to all parties and stored in the Activity tab for future reference