When you add shipments to Terminal49 (by any method - Dashboard interface, email uploads, API, etc.) you can see them all in Recently Added Shipments.

From there, you can filter by Created/Failed/Pending to see where they are in the upload process:

What does each status mean?

  • Created: Terminal49 is now successfully tracking your shipment and you can find it under All Shipments

  • Pending: Terminal49 is still working on locating your shipment. Most shipments are in Pending status for only a few seconds or minutes, but can sometimes stay here for up to 24 hours while we communicate with the steamship line. No further action is needed on your part.

  • Awaiting Manifest: The carrier has a record of your booking/MBoL, but has not assigned containers to it yet. Your shipment will successfully create on Terminal49 automatically once the carrier assigns container numbers to the shipment. No further action is needed on your part.

  • Failed: These are shipments that Terminal49 cannot track. Different reasons for failure are detailed below. These are shipments you should investigate internally and try again once you have updated information.

Why did my shipment fail to track?

  • Not Found: the Master Bill of Lading or Booking number you provided does not exist with the carrier. There may be a typo in the shipment number, or your customer gave you the wrong number (e.g. perhaps they provided a House Bill of Lading instead)

  • Retries Exhausted: If you begin tracking a shipment very early in its lifecycle, there may not be any container data to return yet. In this case, Terminal49 will save the shipment number and keep checking it on the carrier until it returns data that we can display for you. We will keep retrying shipments for up to two weeks before retries are exhausted. At this point, if you are certain that the BoL/booking number is correct, you can upload the shipment to Terminal49 again.

  • Carrier Not Supported: Terminal49 is not currently integrated with the carrier responsible for that shipment. To request support for additional carriers, please request an improvement here.

Can I re-try my shipment?

When a shipment fails, you click Resubmit to try it again. This is worth trying if it failed because retries were exhausted or the shipping line was previously unreachable.

If you need additional help troubleshooting your shipments, please contact [email protected] and include the shipment number.

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