Verification Code Not Received

Trying to log in but not getting your code? Here are some troubleshooting steps to check first before reaching out to support.

Namita Dodeja avatar
Written by Namita Dodeja
Updated over a week ago
  1. Check Spam - These emails often get caught in spam or trash filters. Check there first!

  2. Check Auto-Delete rules - Email clients, even free ones like G-Mail, can automatically delete emails that come from no-reply email addresses and/or emails with the same subject line being received several times within a short period.
    Make sure you or your IT team checks these rules for bounces from [email protected] and/or includes the phrase "Your verification code for Terminal49."

  3. If you have checked both of these and still don't see the email, please reach out to [email protected] and we can give you a code quickly to log in and let you know what is happening to the emails!

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