Connect Norfolk Southern Credentials to Terminal49

Last updated: November 9, 2026

Connect your Norfolk Southern account to retrieve rail data that requires carrier sign-in.

Before you start

  • Intermodal Rail must be enabled on your Terminal49 account. Contact sales@terminal49.com if you need to enable it.

  • You need permission to manage data source credentials in Terminal49. If you cannot add or update a connection, ask your account's Manager or Account Manager.

  • Use a carrier account your company authorizes for this connection. Check that you can sign in to the carrier portal and view the shipments you want to track.

1. Confirm your AccessNS account

Use your Norfolk Southern AccessNS username and password. These are different from your Terminal49 login.

If you do not have an account, start with Norfolk Southern's AccessNS information page and follow Login or Sign up. Complete the carrier's registration and approval process, then confirm you can access the relevant shipments. For registration help, use Norfolk Southern's contact page.

2. Add your credentials to Terminal49

  1. Open Settings → Data Sources.

  2. Find Norfolk Southern in the Rail section and select Add Credentials.

  3. Enter your AccessNS username and password in the connection form.

  4. Submit the form and check the connection status.

If Norfolk Southern is missing or you cannot open the form, contact Terminal49 support rather than sending your credentials to a teammate.

Check the connection

Return to Settings → Data Sources and check the carrier's connection status. A pending or verifying status is not confirmation that the connection is working.

Then open a shipment moving on this carrier, expand the container, and review its rail history. See Rail Carrier History for details. Available milestones depend on the carrier, the shipment's progress, and the data your carrier account can access.

If you cannot connect or rail data is missing

  • Try signing in directly to the carrier portal. Resolve a locked account, expired password, or missing shipment access with the carrier first.

  • If your carrier password changes, update the connection in Terminal49.

  • Check that Intermodal Rail is enabled and that the container is moving on the expected carrier. Use the MBL or booking number for tracking when available.

  • If verification does not complete, the connection fails, or the portal has data that Terminal49 is missing, contact Terminal49 through in-app chat or support@terminal49.com. Include the carrier, error message, and an example container or shipment. Remove credentials from any screenshots.

Do not send passwords or security codes in email, chat, or support tickets. Enter credentials only in the connection form. See Credential Security at Terminal49.