There are few possible reasons why you're not seeing intermodal rail data on your shipment:

• Container is not moving on rail yet - rail data won't be available until your container has started moving on rail. See the next article for more information about intermodal rail milestones.

• Rail carrier is not supported - you'll only see rail data if your container is being transported by a carrier supported by Terminal49. If there are other rail carriers you wish to see supported, please submit a feature request to support@terminal49.com.
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• Shipment is tracked by container number only - tracking by Master Bill of Lading (MBL) is highly recommended, particularly for containers with a final inland destination. Terminal49 can often return rail carrier data when tracking by container number, but it is not always possible if we cannot identify the shipment details required by the rail carrier. For the most complete rail visibility, use the MBL or booking number whenever available.

• Rail Data is not on - it's possible that the rail data is not included in the plan that you've purchased. To enable this on your account, please contact sales@terminal49.com.

If you've checked all of these and still don't see rail data, , the fastest way to get assistance is through our in-app chat. You can also reach us at support@terminal49.com.

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