There are few possible reasons why you're not seeing intermodal rail data on your shipment:

• Container is not moving on rail yet - rail data won't be available until your container has started moving on rail. See the next article for more information about intermodal rail milestones.

• Rail carrier is not supported - you'll only see rail data if your container is being transported by a carrier supported by Terminal49. If there are other rail carriers you wish to see supported, please submit a feature request to support@terminal49.com.
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• Rail Data is not on - it's possible that the rail data is not included in the plan that you've purchased. To enable this on your account, please contact sales@terminal49.com.

If you've checked all of these and still don't see rail data, , the fastest way to get assistance is through our in-app chat. You can also reach us at support@terminal49.com.

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