Methods of Contacting Our Support Team
Last updated: March 26, 2026
Terminal49 offers several ways to reach our support team. Availability depends on your plan and product features.
When to Use Each Contact Method
Method | Availability | Best For |
All customers | General inquiries and non-urgent issues | |
T49 ChatBot | Customers whose plans include dashboard access | Quick questions from within the dashboard |
Report Issue Button | Customers whose plans include dashboard access | Reporting data quality issues on a shipment's page |
Slack | Priority Service Level Agreement (SLA) customers only | Real-time conversations and urgent issues |
Phone Call | Priority Service Level Agreement (SLA) customers only | Quick real-time conversations with the customer success team |
Contact Method Details
You can reach out to us by sending an email through support@terminal49.com.
T49 ChatBot
This feature is only available to customers who have dashboard in their products.
Report Issue Button
Report Issue Button - This feature is available only to customers whose plans include dashboard access. It is located in the upper-right corner of a shipment’s page. Submitting a ticket through this button will file it in our system and route it directly to our Data Quality team. We recommend using this button to report any data quality issues for faster and more efficient handling.
Slack
This feature is only available to customers that availed the Priority Support Service Level Agreement (SLA) feature. It allows for real-time conversations, which includes direct access to Terminal49's engineering team. This instant communication can be helpful in addressing urgent issues and receiving instant updates from our customer support team.
Phone Call
This feature is only available to customers that availed the Priority Support SLA feature. It allows for quick and real-time conversations with Terminal49's customer success team.
Frequently Asked Questions
Which contact method should I use for urgent issues?
For urgent issues, use Slack or Phone Call — both are available to customers on the Priority Support SLA plan and allow real-time communication with Terminal49's team.
What support options are available if I'm on the Free Plan?
Free Plan customers can reach support via Email, the T49 ChatBot, and the Report Issue Button. Note that there is no guaranteed turnaround time on the Free Plan.
How do I report a data quality issue with a shipment?
Use the Report Issue Button located in the upper right corner of a shipment's page. This is available to dashboard customers and routes your ticket directly to the data quality team.
See next article - Priority SLA