Support Portal

Last updated: February 12, 2025

A dedicated platform where you can view, submit, and track support tickets from your account, submitted through various channels (Slack, email, or chat). You can view all tickets and their statuses in the portal, search for specific tickets, and filter by date, requester, and issue source.

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How To Access Support Portal

If you have T49 Dashboard access, click 'Support Portal' on the lower part of the left navigation bar. Otherwise, you can get it by clicking the link sent to you and logging in with the one-time passcode emailed to you.

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Creating Ticket In The Portal

  1. Hit 'Create Ticket' button

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  2. Select the ticket form that best describes your issue category.

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  3. Click 'next'

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  4. Fill out all required fields > hit 'Submit'

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    You can also reach out to our support team through 'Contact us' or our webchat.

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Managing Members

To add members, click 'Add Member' on the upper-right corner > fill out all required fields > hit 'Add Member'

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To update members' roles, go to 'Customer Portal Role' column, select role.

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Role

Control Access

Admin

View and manage all tickets in the account, change teammates' roles, and invite new users to the portal.

Member

Can only view and manage their own submitted tickets, not those of coworkers.

No access

No access to the portal. Admins can revoke access for a user at any time.