If you've noticed that your shipment's data is inaccurate, (e.g. ETA is incorrect, shipment status is not updated, etc..) check when the terminal or carrier's data last refreshed. It's possible that you've checked the shipment's data in between the refresh time of the carrier/terminal. The updated data will likely appear on the next refresh of the shipment's data.
In order to ensure that terminal data is available for your container, you must initiate tracking before the container leaves the terminal. Terminal data is not guaranteed if tracking is initiated after the container has left the terminal.
How to Check Last Refresh of Shipment's Data:
Where to find the last-updated timestamps:
Carrier Data:
Terminal Data:
See related article: Report Issues with Data on Terminal49