Terminal49 start tracking a shipment as soon as the following conditions have been met:
The shipment shows up on the steamship line website with an active container.
A container is considered active once it is assigned with a valid container number and has at least one movement - typically empty out. So if some containers are missing in your shipment after adding them in Terminal49, it's probably because they're still not yet active.
Go to this page for more information about shipments statuses during the upload process.
If you need additional help troubleshooting your shipments, please contact [email protected] and include the shipment number.