Resolving Incorrect Invoice Charges

Last updated: March 25, 2026

If you receive an invoice with incorrect or unclear charges, Terminal49 can help resolve the issue through several methods depending on the type of error.

When to Use This Article

Use this guide when you have received an invoice from Terminal49 that contains charges you believe are incorrect or unclear. For other billing tasks such as downloading invoices or updating payment information, use Terminal49's self-service billing portal.

What to Do When You Receive an Incorrect Invoice

  1. Contact Terminal49 Support immediately - Don't wait, as this helps prevent payment processing issues

  2. Provide specific details - Explain what charges appear incorrect and reference your contract terms if applicable

  3. Include invoice number - Always reference the specific invoice number in your communication

  4. Wait for confirmation - Terminal49 will confirm the resolution method before you need to take action

Note: For most billing tasks like downloading invoices or updating payment information, you can use Terminal49's self-service billing portal at https://pay.terminal49.com/p/login/00geXqb8E2Q6fG87ss

Frequently Asked Questions

What information do I need when contacting Terminal49 Support about an incorrect invoice?

Have your invoice number ready and be prepared to explain which charges appear incorrect. If applicable, reference your contract terms to support your case.

How quickly should I contact support about an incorrect invoice?

Contact Terminal49 Support immediately. Acting quickly helps prevent payment processing issues.

Can I resolve billing issues myself through a self-service portal?

For tasks like downloading invoices or updating payment information, you can use the Terminal49 self-service billing portal at https://pay.terminal49.com/p/login/00geXqb8E2Q6fG87ss. For incorrect or disputed charges, contact Terminal49 Support directly.