Terminal49 Free Plan FAQs

Find quick answers to common questions about the Terminal49 Free plan, including features, usage limits, and how to get started.

Plan Limits & Usage

What are the limitations of the T49 Free?

Terminal49 Free lets you track up to 10 active containers at a time. When you reach that limit, you can:

• Upgrade to a paid plan

• Start a free trial of Terminal49's full Enterprise capabilities

• Contact sales via sales@terminal49.com for additional capacity

How many containers can I track in T49 Free?

You can track up to 10 active containers at a time.

What happens when I hit my container limit?

Once you reach your limit of 10 active containers, you can add another when your active count drops below 10. You'll see an in-app notification prompting you to upgrade, start a trial, or contact sales via sales@terminal49.com.

How is usage measured in T49 Free — by containers or shipments?

Usage on Terminal49 Free is currently measured by the number of active containers, not shipments.

Will I be notified when I reach my limit?

Yes, you'll see an in-app prompt when you reach the limit, and you can check your active-container usage in the app. There is no monthly reset for this limit.

Features & Plan Comparison

What features are NOT included in T49 Free?

The following features are only available on paid plans or during a trial:

• Containers-at-risk dashboard

• Rail carrier history and data sources

• Vessels insights page

• Full Application Programming Interface (API) access and webhooks

• Data exports and reports

• Container Availability notifications

• Customizable container views

• Sharing container status updates with partners/customers

What's the difference between T49 Free and the Enterprise plan?

The table below compares the key features available in each plan. You can also visit this page for a more detailed features comparison.

Can I customize my plan or buy add-ons in T49 Free?

At this time, the Free tier is fixed, but we track requests for upgrades or added capacity and can work with you through sales@terminal49.com.

Can I access the API on T49 Free?

API access on T49 Free is limited to creating tracking requests only. You can use the Terminal49 API to add shipments via POST /tracking_requests, but you cannot retrieve data through GET endpoints (such as /shipments, /containers, or /events). Full API access, including data retrieval, webhooks, and milestone updates via API, is only available on paid plans or during the Enterprise trial period.

Can I export my data in T49 Free?

Data exports are not available in the free tier. This feature is part of our paid plans (and available during the Enterprise trial period).

Upgrades, Downgrades & Account Management

Can I try the full version before paying?

Yes. You can start a free trial of the Enterprise plan at any time—just reach out to sales@terminal49.com.

How do I upgrade from T49 Free?

Contact our Sales team at sales@terminal49.com, and we'll guide you through a seamless upgrade to a higher-tier plan.

Can I downgrade from a paid plan to T49 Free?

If you have an existing contract, please contact our Customer Success team to explore your options. Note that any active contracts currently in progress must be fulfilled.

Will I lose my data when I upgrade or downgrade from T49 Free?

No. Your data and tracking history will remain intact. Upgrades and downgrades are seamless.

Support & Documentation

Do I get access to support on T49 Free?

Free users have access to self-serve resources and basic email, chat support & 'report issue button' without guaranteed turnaround time. Priority support is available on paid plans.

Where can I find documentation and help?

We offer detailed articles and guides via our help center to help you get started and troubleshoot common issues.