Frequently Asked Questions

Collections

• What Data Are Available And What Are Their Meanings

Articles

• Why Events Don't Show Specific Locations
• Do You Also get ETA From Terminals?
• Container Dashboard FAQs
• Why is the Last Free Day (LFD) not showing for my containers?
• Why A Container's Milestone Is Missing?
• Can I Delete A Shipment?
• Why Do Discrepancies Occur Between The Vessel Arrival Timestamp and POD ETA on Container Dashboard?
• Why My Account Says Locked?
• Why You're Not Receiving Your Verification Code
• Why Events Don't Show Specific Locations